Apple released iOS 7 yesterday and
many Apple users may have upgraded their device(s) or will be upgrading in the
near future.
When an existing OverDrive Media
Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a
DRM-protected eBook. New or first time users of OMC are unaffected by this
issue meaning that if you download the app for the first time post-iOS7 update
you will not experience this issue.
We are resolving the issue
but in the meantime, the immediate remedy for users is to uninstall and
re-install OMC which will also require the user to re-authorize with Adobe.
IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app
settings.
Refer to the iOS section of
this Help article for assistance.
Audiobook users won’t
notice that anything is different unless they attempt to download parts of
audiobooks they already downloaded to OMC before upgrading to iOS 7. A user
will receive an error message informing them to download the title
again.
We apologize for the
inconvenience.
Adam Sockel is a Marketing
Communications Specialist with OverDrive